Terms & Conditions

HECKEN INSTALLATIONS LIMITED

Company Number: 16635941
Registered Office: 29 Collet Walk, Gillingham, England, ME8 9RJ


Website Terms of Use

These terms govern your use of the website operated by Hecken Installations Limited. By accessing or using this website, you agree to be bound by these terms. If you do not agree, you should not use this website.

1. Website Purpose

This website is provided for general information about the electrical services offered by Hecken Installations Limited. Information on this website does not constitute technical, legal or professional advice and should not be relied upon as a substitute for site-specific assessment and quotation.

2. Intellectual Property

All content on this website, including text, images, branding, graphics and layout, is the property of Hecken Installations Limited unless otherwise stated. You may view or print content for personal or internal business use only. No content may be copied, reproduced, modified or distributed without written permission.

3. Accuracy of Information

While reasonable efforts are made to ensure website content is accurate and current, no warranty is given that information is complete or free from errors. Service descriptions are indicative and may change without notice.

4. Limitation of Liability

Hecken Installations Limited shall not be liable for any loss or damage arising from use of this website, including indirect or consequential losses, loss of business, loss of data or business interruption.

5. External Links

This website may include links to external websites. Hecken Installations Limited is not responsible for the content, security or availability of third-party sites and does not endorse external services.

6. Website Availability

We do not guarantee uninterrupted access to this website and may suspend or withdraw the website at any time without notice for operational or maintenance reasons.

7. Governing Law

These Website Terms are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the English courts.


Terms of Trade

These Terms of Trade apply to all electrical services supplied by Hecken Installations Limited to clients unless otherwise agreed in writing.

1. Definitions

“Company” means Hecken Installations Limited.
“Client” means the person or business engaging the Company.
“Services” means electrical installation, testing, maintenance, repair and related works.
“Contract” means any agreement for the provision of Services.

2. Quotations and Acceptance

Quotations are valid for 30 days unless otherwise stated and are based on information provided at the time of quotation. A Contract is formed only when the Company confirms acceptance in writing or commences work.

3. Scope of Works and Variations

Services will be provided in accordance with the agreed scope of works. Any additional work not included in the original quotation shall be treated as a variation and charged separately. The Company is not responsible for delays or defects arising from existing installations or concealed defects.

4. Client Responsibilities

The Client shall ensure safe access to the site, provide accurate information about existing installations, and ensure that the working environment complies with health and safety requirements. The Client is responsible for obtaining any necessary permissions or consents unless otherwise agreed.

5. Health and Safety

The Company will carry out all works in accordance with applicable health and safety legislation and electrical regulations. The Client remains responsible for overall site safety where the works are undertaken within occupied or managed premises.

6. Pricing and Payment

All prices are exclusive of VAT unless stated otherwise. Payment terms are as stated on the invoice. Late payments may incur statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

7. Cancellations and Delays

If the Client cancels or postpones work after scheduling, the Company reserves the right to recover costs incurred including labour, materials and travel. Delays caused by site access issues, third parties or unforeseen conditions may result in revised pricing and scheduling.

8. Defects and Warranty

The Company warrants that Services will be carried out with reasonable skill and care. This does not cover defects arising from misuse, third-party alterations, existing system faults or normal wear and tear. Manufacturer warranties apply to supplied materials where applicable.

9. Liability

The Company’s liability shall be limited to the value of the Services provided under the relevant Contract. The Company shall not be liable for indirect or consequential losses including loss of profits, business interruption or loss of use of premises.

10. Force Majeure

The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including adverse weather, supply chain disruption, industrial action or site access restrictions.

11. Termination

Either party may terminate the Contract if the other commits a material breach and fails to remedy it within a reasonable time after written notice. Payment remains due for Services performed up to the date of termination.

12. Confidentiality

Both parties agree to keep confidential any commercially or technically sensitive information obtained during the course of the Contract, except where disclosure is required by law.

13. Governing Law

All Contracts and these Terms of Trade are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.


If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.